We uses either one of the following Remote Assistance Software to perform remote troubleshooting:
1. Team Viewer or
Users are required to download and have the Remote Assistance Tools Ready prior to requesting for remote support.
To download TeamViewer, you may navigate to https://www.teamviewer.com/en/teamviewer-automatic-download/
and to download AnyDesk you may navigate to https://anydesk.com/en/downloads/thank-you?dv=win_exe
You are required to provide the Team Viewer ID and Password to our Support Team for Remote assistance:
For AnyDesk you require to provide AnyDesk Address to our Support Team for Remote assistance: