We uses either one of the following Remote Assistance Software to perform remote troubleshooting:

1. Team Viewer or

2. AnyDesk 

Users are required to download and have the Remote Assistance Tools Ready prior to requesting for remote support.

To download TeamViewer, you may navigate to https://www.teamviewer.com/en/teamviewer-automatic-download/

and to download AnyDesk you may navigate to https://anydesk.com/en/downloads/thank-you?dv=win_exe

You are required to provide the Team Viewer ID and Password to our Support Team for Remote assistance:

For AnyDesk you require to provide AnyDesk Address to our Support Team for Remote assistance: